Updated as of April 2025
Fast Delivery
Shipping and Delivery Policy
We strive to deliver your medications and healthcare products promptly and safely. Please review our shipping policy below.
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1. Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 2-4 business days
- Express Shipping: Delivery within 1-2 business days
- Same-Day Delivery: Available for orders placed before 11 AM in select locations
- Priority Shipping: For urgent medications and healthcare supplies
Shipping methods may vary depending on your location, the items in your order, and inventory availability.
2. Shipping Costs
Our shipping costs are calculated based on your chosen delivery method, order value, and delivery location:
- Orders over ₹500: FREE standard shipping
- Orders under ₹500: ₹50 for standard shipping
- Express Shipping: Additional ₹100
- Same-Day Delivery: Additional ₹150 (where available)
- Priority Shipping: Additional ₹200
Shipping costs will be displayed during checkout before payment is processed. Special promotions may offer reduced or free shipping on select orders.
3. Delivery Timeframes
Estimated delivery times are as follows:
- Metro Areas: 1-3 business days
- Urban Areas: 2-4 business days
- Rural Areas: 3-5 business days
- Remote Locations: 5-7 business days
Business days are Monday through Friday, excluding holidays. Orders placed after 2 PM will be processed the following business day.
For prescription medications requiring verification, processing may take an additional 1-2 business days.
4. Special Handling of Medications
We take special precautions when shipping medications to ensure their efficacy and safety:
- Temperature-Sensitive Medications: Packed with appropriate cooling materials and shipped via expedited methods
- Controlled Substances: Shipped using secure carriers that require signature upon delivery
- Fragile Items: Packed with additional protective materials
- Liquid Medications: Specially sealed to prevent leakage during transit
For medications requiring refrigeration, we recommend selecting expedited shipping options to ensure proper temperature maintenance.
5. Order Tracking
Track your order easily with our comprehensive tracking system:
- Once your order ships, you'll receive a tracking number via email and SMS
- Log into your account on our website to view real-time order status
- Click on "Track Order" in the order confirmation email
- Use the tracking number on our courier partner's website
For orders containing prescription medications, you'll receive additional notifications about prescription verification and preparation status.
6. Shipping Restrictions
Please note the following shipping restrictions:
- Certain controlled medications can only be delivered within specific geographical boundaries
- Some temperature-sensitive medications cannot be shipped to areas with extreme weather conditions
- International shipping is only available for non-prescription items and subject to destination country regulations
- We cannot ship to P.O. boxes for prescription medications or orders requiring signature confirmation
If your order contains items subject to shipping restrictions, our customer service team will contact you to discuss alternative options.
7. Delivery Instructions
You can provide specific delivery instructions during checkout:
- Preferred delivery time window (subject to carrier availability)
- Safe place for leaving packages if you're not home
- Building access information for apartment complexes
- Contact preferences for delivery personnel
For prescription medications and high-value items, signature confirmation is required and cannot be waived.
To update delivery instructions after placing your order, please contact our customer service team immediately.
8. Shipping Delays
While we strive for timely deliveries, delays may occur due to:
- Adverse weather conditions
- Natural disasters
- Carrier service disruptions
- High-volume periods (holidays, sales events)
- Additional verification required for prescriptions
In case of significant delays, we will notify you via email or SMS with updated delivery estimates. For time-sensitive medications, we will work with you to find alternative solutions.
9. Contact Information
For questions or concerns about your shipment, please contact our shipping department:
Email: shipping@pharmaplus.com
Phone: +1-123-456-7890
Live Chat: Available on our website from 9 AM to 8 PM, seven days a week
For urgent medication delivery issues, call our priority line: +1-123-456-7899
